Question 1

What should I bring?

Accepted Answer

To make your visit as smooth and relaxing as possible, here’s your sauna-ready checklist:

• A full water bottle – staying hydrated is key to feeling good.
 • Warm, loose clothing – perfect for after your session.
 • Swimwear – our shared dress code (nudity, and underwear aren’t permitted).
 • Two towels – one to sit on in the sauna for hygiene, one to dry off after.
 • Flip-flops or beach shoes – great for moving around outside, but please leave them at the sauna door before entering.

Question 2

How long before my session should I arrive?

Accepted Answer

Arrive 5 minutes early so you can:

• Settle in
 • Hang your things
 • Receive a friendly briefing

Please come “sauna ready” – late arrivals mean a shorter session so we can be fair to the next guests.

Question 3

How many people does the sauna hold?

Accepted Answer

Our sauna feels roomy with up to 7 guests in a social session. For private bookings, we can host up to 10.

Question 4

Who will be in the sauna with me?

Accepted Answer

In a social session, you’ll be sharing the warmth with other friendly sauna-goers. Prefer privacy? We offer private hire for groups or couples so you can have the whole space to yourselves.

Question 5

Can I use the sauna naked?

Accepted Answer

No – for comfort and hygiene, swimwear is the shared dress code.

Question 6

Can I hire the sauna for a private group?

Accepted Answer

Yes – whether it’s a wellness event, family time, or a gathering with friends, you can have the sauna all to yourselves.

Question 7

What if I feel unwell?

Accepted Answer

Step out, let us know, and take a seat to rest. The Sauna Host is first-aid trained, and your safety always comes first.

Question 8

How hot is it and can I put water on the stove?

Accepted Answer

We keep things between 70–90°C for a perfectly warm and welcoming environment. Drizzling water on the rocks is a lovely tradition – just use the ladle gently, check with others first, and avoid pouring too much at once. Our team can guide you if you’re unsure.

Question 9

What is the weather is bad?

Accepted Answer

We operate in all weather except severe conditions like strong winds or electrical storms. If we have to close for safety, we’ll offer you a refund or reschedule.

If it’s safe for us to open, we don’t offer refunds or credits for unfavourable weather – a little rain can make the sauna feel extra magical!

Question 10

What is your cancellation policy?

Accepted Answer

• Within 48 hours of booking – non-refundable, cannot be rescheduled.
 • 3–6 days before – can be rescheduled.
 • 7+ days before – full refund minus a £2 admin fee.
 • Refunds must be requested by emailing hello@sauna-hug.co.uk (mailto:hello@sauna-hug.co.uk)

If you can’t make it last-minute, you can gift your spot to someone else – just ensure they read and sign the waiver before arriving.

Question 11

How should I use the sauna and plunge?

Accepted Answer

Try 5–15 minutes in the sauna, then a cold rinse, plunge, or a gentle cool-down outside relaxing in the deck chairs. Repeat as you like, always listening to your body.

Question 12

Do I have to cold plunge?

Accepted Answer

No – the sauna alone brings deep relaxation, improved circulation, and that lovely post-sauna glow.

Question 13

Is there parking?

Accepted Answer

Yes – arrive at Bittles Brook Farm and follow the signs to Sauna Hug for the closest parking area.

Question 14

When should I arrive?

Accepted Answer

Aim to be here 5 minutes before your session so you can hang up your things and get a friendly briefing. Session times include changing, so late arrivals mean less sauna time.

Question 15

Where can I change?

Accepted Answer

We have three private changing spaces and some storage – please avoid bringing valuables.

Question 16

Are there toilets?

Accepted Answer

Yes – just a short stroll from the sauna.

Question 17

Can I get a drink?

Accepted Answer

Yes – Sorrelle Café is right here. Perfect for a coffee or refreshing drink before or after (please check their site for opening times).

Question 18

Can I bring my dog?

Accepted Answer

Dogs are welcome at Sorrelle Café, but we can’t look after them during your sauna session.

Question 19

What drinks are allowed in the sauna?

Accepted Answer

• No alcohol – and we reserve the right to turn away anyone under the influence without refund or credit.
 • Soft drinks are welcome to keep you hydrated.

Please take all rubbish and recyclables with you 😀

Question 20

Is food allowed in the sauna?

Accepted Answer

• Light, salty snacks are great after your sauna – but no food inside the sauna itself.

Please take all rubbish and recyclables with you 😀

Question 21

Can children use the sauna?

Accepted Answer

No we don't allow children in our sauna, the minimum age is 18.

Question 22

Are there any health conditions that prohibit sauna use?

Accepted Answer

Please don’t use the sauna if you have:

• Epilepsy or diabetes
 • High or low blood pressure
 • Heart or circulation issues
 • Are pregnant
 • A history of dizziness or fainting

If unsure, check with your doctor first. Always listen to your body, stay hydrated, and take breaks.

For the best experience, do 5–15 minutes in the sauna followed by a cool-down, and repeat up to three times.

Important: All guests must read and sign our waiver before arriving. If booking for a group, it’s your responsibility to ensure everyone is aware and compliant.

FAQ

Your Sauna Hug Guide

FAQ

Your Sauna Hug Guide

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